Location: Kuwait City
Publish Date: 18-06-2013
Expiry Date: 2013-07-22
Job Title: Telecommunication Engineer, Radio Network Quality
Field: Information Technology Contract
Type: Full Time – Permanent
Location: Kuwait – Kuwait City
Wataniya Telecom was commercially launched in 1999 as the first privately owned operator in Kuwait. Qtel originally made the offer to all other shareholders of Wataniya Telecom Kuwait on 4 September 2012. As a result of the tender offer, Qtel will be increasing its shareholding in Wataniya Telecom Kuwait from 52.5% to 92.1%.
Wataniya is a customer driven company that aims to provide product and service excellence that is leading to a real customer value… The company has been a driving force in increasing the mobile market penetration in Kuwait (over 80%) Wataniya Telecom has grown rapidly through acquisitions and enjoys a remarkable expansion in MENA & ASIA. Driving operations in Kuwait, Maldives, Saudi Arabia, Tunisia, Algeria and in 2007 in Palestine.
We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia.
As a community-focused company, we are guided by our vision of enriching people’s lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.
Formerly known as Qtel Group, we have a customer base of 93 million and reported revenues of USD 9.3 billion in 2012.
To conduct network performance quality check, drive around tests, collection of statistics and data, handling trouble tickets, analysis of statistics and generation of performance reports. Assist in performing independent audit of the network.
Key Accountabilities and Activities::
Collect statistics from field and from performance tool, monitor network performance on routine basis, handling customer complaints, perform drive around test and analysis of the statistics.
Study and analysis of statistics, producing performance reports on regular basis and monitoring of key performance indicators. Immediate escalation of ambiguities/ critical issue for corrective actions.
Conduct drive around test, before and after any changes made in the network to verify that the objectives of planned changes have been achieved.
Testing radio network performance against any software changes/ upgrade, hardware changes/ upgrade, addition of new cell sites or changes made in the network.
Proactively monitor and test radio network quality and performance on routine basis as per directives from Supervisor. Document the reports and findings, escalate the issues for resolution.
Coordinate the activities with other departments and colleagues.
Post processing and study of collected data. Transform the data in to report format, document the statistics and reports. Study and analysis of the radio parameters.
Monitor and evaluate Radio network quality parameters like Accessibility, Retain ability, Voice Quality, Throughput; RTT etc. Document the performance on routine basis. Keeping documents updated with respect to coverage and quality of radio network.
Assists Supervisor in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs of Wataniya Telecom.
Quality testing of radio network on routine basis and verification tests of radio network performance with respect to planning/ design documents.
Set up and monitor KPI, testing and analysis of radio network performance.
Test the effects of software changes/ upgrade, hardware changes/ upgrade, addition of new cell sites or changes made in the network.
Perform network performance tests/ Benchmarking/ Quality of service testing in order to maintain high level Quality of service.
Meet quality and performance KPI with supporting documents.
Perform system functionality testing an Quality of Service verification.
Provide active support to other Wataniya Telecom departments.
Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
Provide and manage support on special project as and when assigned by seniors and superiors.
Provides reports, make standard reports and tailor make them where necessary
Qualifications and Requirements::
Required years of experience based on progression ladder in Radio Network of Mobile Telecom
Familiar with test tools/ equipment
Very good knowledge of different Radio Network planning tools
Good knowledge of MS Office applications like Excel, Access, Word etc.
Good command of both written and verbal English, Arabic would be an advantage
Bachelor degree in Engineering or related discipline and appropriate registration with a recognised professional institute
Note: you will be required to attach the following:
1. Resume / cv
How to Apply: